1. Introduction

Smartec USA LLC ("we," "our," or "us") operates AgentAI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, phone number, brokerage name, and professional credentials.
Lead and Client Data: Information you enter about your leads and clients, including contact details, property preferences, and financial qualifications.
Usage Data: Information about how you interact with the Platform, including pages visited, features used, and actions taken.
Device Information: IP address, browser type, operating system, and device identifiers.
MLS Data: Property listings and market data accessed through MLS integrations you authorize.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Platform
Process transactions and send related information
Generate AI-powered insights, scores, and recommendations
Send administrative information, updates, and security alerts
Respond to comments and questions and provide customer support
Analyze usage patterns to improve the Platform
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with: (a) service providers who assist in our operations; (b) business partners with your consent; (c) law enforcement when required by law; (d) successors in the event of a merger or acquisition.

5. Lead and Client Data

Data about your leads and clients that you enter into AgentAI belongs to you. We process this data solely to provide the Platform's services. We do not use your clients' data for any purpose other than providing services to you. You are responsible for obtaining any necessary consents from your leads and clients to store and process their information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at [email protected].

8. Your Rights

Depending on your location, you may have the right to: access the personal information we hold about you; correct inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise these rights, contact us at [email protected].

9. Cookies

We use cookies and similar tracking technologies to track activity on the Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Smartec USA LLC
Email: [email protected]
United States